Terms & Conditions

These terms and conditions apply to all products sold through our website, www.ceylonbeeinternational.com. By purchasing any of our products, you agree to accept these terms and conditions.

 

### Ordering and Dispatch

You can place orders through our website or by phone. Upon receiving your order, we will send you an email confirming the acceptance of your order. After payment is received, you will receive an email confirming the receipt of your payment and the dispatch of your order.

For wholesale orders, we often purchase on demand to ensure maximum freshness and quality, which may require 3-5 working days for dispatch. Please provide advance notice when placing such orders.

We reserve the right to cancel any order and refund your payment at any time before dispatch due to non-availability of the product or other reasons.

### Prices

All prices listed on our website are subject to change. However, changes will not affect orders that have already been accepted. Prices exclude VAT and shipping costs, which will be added during checkout.

If a product is incorrectly priced, we will notify you via email or phone before accepting your order. You can then choose to cancel the order or pay the price difference.

Payments must be made by credit or debit card before dispatch. We accept all major credit and debit cards. For wholesale deliveries within Sri Lanka, payment can be made by cheque or bank transfer within 15 days of delivery. Late payments will incur interest charges.

### Delivery

We strive to ship all retail orders received before 12 p.m. IST by the next working day. However, processing can take up to 3 working days under exceptional circumstances.

We aim to dispatch products within 24 hours of payment clearance, with delivery to customers in Sri lanka within 5-7 working days, depending on the shipment method chosen. If a product is out of stock, we will notify you of the delay and dispatch it as soon as it is available.

We do not ship CTC Tea outside Sri lanka due to high shipping costs. If you wish to have CTC Tea shipped internationally, please contact us for a custom quote via email.

Delivery information and charges are available on our Shipping & Delivery Page.

### Shelf Life & Storage Conditions

Our tea has a shelf life of 24 months, made possible by high-quality packaging and vacuum processes. To maintain this shelf life, store tea in airtight containers away from food smells, moisture, and heat. Keep in a cool, dry place. We do not recommend freezing as it can reduce the tea’s shelf life.

### Variations in the Terms and Conditions

We reserve the right to change these terms and conditions as needed due to policy updates, changes in capabilities, or legal and regulatory requirements.

You will be subject to the terms and conditions in effect at the time of your order unless changes are required by law or governmental authority, or if we notify you of changes before sending the order confirmation.